We’re open 24/7 for you to place orders online or you contact us using the email form below.

Frequently Asked Questions

Our FAQ’s below may answer your question.

Do I need an account to buy your products?
No, we offer a Guest checkout, where you just put in the required information without the need to log in or register. If you like us and our products, registering will make subsequent orders quicker :-)
Is your site secure for payments?
Yes! We take no payment card details on our site, they are all processed securely on our Secure payment partner, Braintree, an internationally used payment processor. If you choose Paypal, then the transaction will be made through your Paypal account, which is also secure. Please note that every page on our site is secure
Delivery Times
Personalised Napkins – As you are choosing specific Napkin, Foil print colours, sizes and quantities, the napkins are printed on a per order basis and are usually processed within 3-5 working days.
Shipping
We ship our Napkins to the UK only at the moment, but our Amazon Gifts can be delivered to many countries. All of our Napkins are sent out 1st Class Signed For. With 1st Class Post, the Royal Mail does NOT guarantee next day delivery (although they are pretty good to be honest) Please understand that all napkins are made to order.
Why doesn't my Review show?
All of our Reviews are viewed by humans first. This usually happens the same day, or if late, the next day This stops the chance of people writing rubbish and/or unacceptable swear words etc. Sadly, some people think this is fun.
Refund Policy
We guarantee all our products 100%. We print the details you give us but we cannot be held responsible if these details are found to be wrong after printing, so please check your personalisation details are correct when you process your order. If we have made the error, then we replace them free of charge If you have to return your order, please keep a proof of posting. To be honest, no one has needed to do this in the 16 years of trading :-) Please note that we are not obliged to issue a refund on personalised items if there is nothing wrong (you changed your mind when you got them for example).
Napkins or Serviettes?
There is no difference between Napkins and Serviettes, they are the same thing with two names. A bit like Dad & Father.

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